Refund Policy

A Legal Disclaimer

We want you to love your skincare — but if something isn’t right, we’re here to help.

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Returns

At Bél Chersie, we take pride in the quality and effectiveness of our skincare products. Due to the nature of our formulations and for the safety of our clients, we do not accept returns or offer refunds on opened or used products.

However, your satisfaction is very important to us! Please see our full policy below:

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All Sales Are Final

All purchases are considered final. We are unable to accept returns or issue refunds once a product has been opened or used.

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Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and packaging. We will gladly replace the damaged item at no additional cost.

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Order Issues or Errors

If you receive the wrong item or an incomplete order, please contact us within 5 business days of delivery. We’ll work quickly to resolve the issue.

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How to Contact Us

Email us at: support@belchersie.com
Include your name, order number, and a detailed description of the issue.

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Refunds

• Once we receive your returned items, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

• Shipping costs are non-refundable unless the return is due to a shipping error on our part.